I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 3. Why Conflicts Occur It is difficult to establish common social norms in a diverse group Conflicts can arise from deep level human needs, such as workers personal beliefs coming into conflict with professional expectations Team culture determines … Continue reading Managing Conflict →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 2. Diversity Matters and So Do Our Biases Ethnically diverse and gender diverse companies financially outperform their counterparts Diversity on it's own is not enough Baby-faced individuals are thought of more honest, naive and trustworthy than others Study … Continue reading Team Diversity Basics →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 1. The Hidden Diversity Problem Research on gender dynamics in the workplace shows that when a woman acts assertively by speaking out in meetings, challenging others ideas, and taking charge, she is a lot more likely to be … Continue reading Promoting Diversity in the Workplace →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for week 5. Remote Teams Half of US managers spend about half of their time on the road Remote teams amplify the challenges around good communication It's easier to miscommunicate It's harder to build trust Strategies to improve performance: Have a face-to-face meeting as … Continue reading Managing Common Team Types →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for week 4. Overview When teams are more aware of team dynamics, there is a better correlation with financial results Self-awareness is a critical part of emotional intelligence Why Emotional Intelligence Matters Emotional intelligence can be improved by coaching and training Those who are … Continue reading Coaching Emotionally Intelligent Teams →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for week 3. The Sources of Team Misalignments Team culture is the rules you make that guide how we work together and solve problems Even with explicit rules, goals and norms, it is still possible to have a harmful team dynamic. Over time, rules … Continue reading Diagnosing Team Problems →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for weeks 1-2. Team Culture Cultural differences are at the heart of performance problems. Team culture: the formal and informal rules a group makes to solve problems and get things done Team culture is one of the biggest factors determining the collective success or … Continue reading Setting Team Foundations →

I’m studying The Power of Team Culture on Coursera. These are my revision notes for week 5. Culture in Time "Cut the end of the meat" story: woman cuts the end of the meat before roasting. Didn't know why; learned from her mother mother didn't know why she did it either, she had learned it … Continue reading Effecting Cultural Continuity and Change →

I’m studying The Power of Team Culture on Coursera. These are my revision notes for week 4. Burning the American Flag How do teams tap into emotions? Symbols and rituals! For example at U Penn: Carolyn Marvin (associate professor at U) burned a flag This was a previously illegal activity Intended to allow the students … Continue reading Team Rituals and Symbols →

I’m studying The Power of Team Culture on Coursera. These are my revision notes for week 3. Two Examples of Cultural Boundaries A cultural boundary is any difference in culture, such as socially acquired preconceived routines for a specific situation, between two individuals or groups or between an individual and a group Brushing teeth in … Continue reading Corporations in Culture →