I’m studying the course Creating a Team Culture of Continuous Learning on Coursera. These are my revision notes for week 1. Framing, Reframing & Systems Thinking Framing and Reframing Metaphor: different camera lenses If you put on a telephoto lens, you're going to see something quite different to what you would see through a wide-angle … Continue reading Introduction to Framing and Systems Thinking →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 4. High Performance on Diverse Teams A high performing team (HPT) has High quality output of product Strong working relationships Meaningful takeaways for individual team members A HPT best practice:  willingness to be accountable for results Google example: … Continue reading Diversity Case Study →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 3. Why Conflicts Occur It is difficult to establish common social norms in a diverse group Conflicts can arise from deep level human needs, such as workers personal beliefs coming into conflict with professional expectations Team culture determines … Continue reading Managing Conflict →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 2. Diversity Matters and So Do Our Biases Ethnically diverse and gender diverse companies financially outperform their counterparts Diversity on it's own is not enough Baby-faced individuals are thought of more honest, naive and trustworthy than others Study … Continue reading Team Diversity Basics →

I’m studying the Optimizing Diversity on Teams course on Coursera. These are my revision notes for week 1. The Hidden Diversity Problem Research on gender dynamics in the workplace shows that when a woman acts assertively by speaking out in meetings, challenging others ideas, and taking charge, she is a lot more likely to be … Continue reading Promoting Diversity in the Workplace →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for week 5. Remote Teams Half of US managers spend about half of their time on the road Remote teams amplify the challenges around good communication It's easier to miscommunicate It's harder to build trust Strategies to improve performance: Have a face-to-face meeting as … Continue reading Managing Common Team Types →

I’m studying Building High-Performing Teams on Coursera. These are my revision notes for week 4. Overview When teams are more aware of team dynamics, there is a better correlation with financial results Self-awareness is a critical part of emotional intelligence Why Emotional Intelligence Matters Emotional intelligence can be improved by coaching and training Those who are … Continue reading Coaching Emotionally Intelligent Teams →